Last Updated: 16 July 2026
Who We Are
High Water is the trading name of Robert Nicholas Limited (Company Registration No. 08612195).
Registered Office:
Unit 18, Bordon Trading Estate
Old Station Way
Bordon
Hampshire
GU35 9HH
Email: info@high-water.com
Telephone: 01420 481482
High Water is committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains what information we collect, how we use it, the legal basis for processing it, and your rights under UK data protection law.
Information We Collect
Depending on how you interact with us, we may collect the following information:
• Name
• Job title
• Company or organisation
• Email address
• Telephone number
• Postal address
• Project details and enquiry information
• Communications between you and High Water
• Marketing preferences
• Technical information such as IP address, browser type, operating system and website usage data collected through analytics tools.
How We Collect Your Information
We collect information when you:
• Complete a contact or enquiry form on our website.
• Request a quotation or proposal.
• Contact us by email, telephone or post.
• Register for an event or download resources.
• Engage with us through our website or digital services.
• Consent to cookies and analytics technologies.
Some technical information is collected automatically through cookies and similar technologies. Please see our separate Cookie Policy for further details.
How We Use Your Information
We use your personal information to:
• Respond to your enquiries.
• Prepare quotations and proposals.
• Deliver our engineering and consultancy services.
• Manage projects and customer relationships.
• Communicate with you regarding our services.
• Improve our website, services and customer experience.
• Maintain business records.
• Comply with legal and regulatory obligations.
• Send marketing communications where you have given your consent or where permitted by law.
We will only use your information for the purposes for which it was collected or where we are legally permitted to do so.
Our Legal Basis for Processing
Under UK GDPR, we process personal information on one or more of the following lawful bases:
• Performance of a contract.
• Taking steps before entering into a contract.
• Compliance with legal obligations.
• Our legitimate business interests, provided these do not override your rights and freedoms.
• Your consent, where required.
Where processing relies on your consent, you may withdraw that consent at any time.
Marketing Communications
If you choose to receive updates from High Water, we may send you information about our services, technical articles, news, events and company updates.
You can unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly.
We will never send unsolicited marketing communications where consent is required by law.
Sharing Your Information
We may share personal information with trusted third-party service providers who help us operate our business. These may include:
• Microsoft 365
• HubSpot CRM
• Website hosting providers
• Google Analytics
• Google Ads
• LinkedIn (including the LinkedIn Insight Tag where implemented)
• Professional advisers including accountants, insurers and legal advisers
• Regulatory bodies or law enforcement where required by law
All third parties are required to process your information securely and only for the services they provide to us.
We do not sell, rent or trade your personal information to third parties.
International Transfers
Some of our service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection legislation to protect your personal information.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and contractual requirements.
When information is no longer required, it is securely deleted or anonymised.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures include secure systems, controlled access, encryption where appropriate and working only with reputable service providers that maintain suitable security standards.
While no internet transmission can ever be guaranteed completely secure, we continually review our security practices to help safeguard your information.
Your Rights
Under UK data protection law, you have the right to:
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Request restriction of processing.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request transfer of your information to another organisation where applicable.
If you wish to exercise any of these rights, please contact us using the details provided below.
Making a Complaint
If you have any concerns about how we process your personal information, please contact us first and we will do our best to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy notices before providing any personal information.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business, services or legal obligations.
The latest version will always be available on our website and the revision date at the top of this page will indicate when it was last updated.
Contact Us
If you have any questions about this Privacy Notice or how we process your personal information, please contact:
High Water
Robert Nicholas Limited
Unit 18, Bordon Trading Estate
Old Station Way
Bordon
Hampshire GU35 9HH
Email: info@high-water.com
Telephone: 01420 481482